What’s in a kit?
- Anchor threads pre-sorted onto an organiser
- High quality 14 count Aida fabric
- Large scale black & white symbol chart
- Needle
- Colour picture of design
- Full, easy to follow instructions
All designs are stitched in whole cross stitch, so they are a pleasure to sew – no irritating part stitches! Blended threads may be used in some designs – this is easy, and is fully explained in the instructions. We can supply Even weave fabric instead of Aida – just let us know before you pay.
NB. We assemble all our kits when orders are placed.. We can usually put kits together within a day or two but it also depends on how busy we are! (Please order early for Christmas) We will notify you if there is a production problem.
Kits contain sharp objects, so keep away from babies and young children.
How to pay
We accept the following payment methods:
- Direct website payment (processed by PayPal)
- Credit or debit card (Visa, Mastercard) via telephone
- Cheques in British currency
- Postal orders purchased in the UK
Delivery
Postage & packing costs:
United Kingdom
£ 1.95 for each item
Items are usually sent by Royal Mail 1st Class which frequently arrives the next day.
However, this is not a guaranteed service and can be much slower than this, sometimes taking 10 days.
Maximum charge £12 ~ Dispatched by tracked service
Europe
£4.50 for each item
Deliveries typically take one week but can take up to three weeks.
Maximum charge £16 ~ Dispatched by tracked service
Australia
£5.95 for each item
Deliveries typically take two weeks but can take up to four weeks.
Maximum charge £22 ~ Dispatched by tracked service
Rest of World
£5.95 for each item
Deliveries typically take two weeks but can take up to four weeks.
Maximum charge £20 ~ Dispatched by tracked service
All orders will be dispatched within 5 working days of receipt of payment, usually sooner. If you are paying by cheque, your order will be despatched as soon as your cheque payment clears, usually after 5 full working days All our products are placed in a large strong board backed envelope marked as “Do not bend” for safe transit. Shipping will be automatically calculated during the checkout process, when the destination country has been confirmed.
Returns
If you are unhappy with your purchase please contact us by email or phone 0116 2707239. We will accept returns on products purchased directly from Jann Designs within 14 days of purchase. We require that the product is in an unopened, re-saleable condition when returned. This does not affect your statutory rights. Postage costs are non-refundable. Please notify us that you are returning an item. Any returned items should be sent by Royal Mail ‘Signed For’, as we cannot be held responsible for goods lost in transit.
Privacy Policy
In the interest of data protection, Jann Designs will only use your personal information to fulfil your order and administer your account. We do not retain customer credit card details. We do not disclose/sell your card details to any third party organisations. Your personal data is for the sole use of Jann Designs. Orders on our website are securely processed by PayPal. Card payments taken over the phone are processed by us through PayPal. To see PayPal’s privacy policy click here.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
Intellectual Property Rights
We, Jann Designs, are the owner of all intellectual property rights for all designs on our website, and all the material published on it. Jann Designs images and works are protected by copyright laws which apply all around the world. All such rights are reserved. You must not sell, copy or use any illustrations, photographs, any graphics or video. You must not reproduce, duplicate, copy or re-sell any part of any content of Jann Designs website for commercial purposes.
Contact
By post:
Jann Designs
66 Stoneygate Road
Leicester
LE2 2BN
United Kingdom
Telephone
0116 2702739 / 0116 2215784
info@janndesigns.co.uk